The relevant distinction is between a duty and tax question, a documentation question and a prohibited-goods question. Only the third is serious.
Most holds are documentation queries: an incomplete description, a missing value, an unclear commodity code. They generate a request for information and resolve when it is supplied.
What a cold pack actually holds, and for how long
| Packing | Ambient | Time below 10 °C | What that means on a 12-day lane |
|---|
| One phase-change pack, thin-walled box | 25 °C | 1–2 days | At ambient for roughly ten of the twelve |
| One phase-change pack, thin-walled box | 35 °C | under 1 day | At ambient for essentially the whole lane |
| Two packs, insulated liner | 25 °C | 2–3 days | Buys a day; does not change the conclusion |
| Lyophilised solid, no pack | 25 °C | not applicable | Dry powder is chemically stable at ambient |
| Anything in solution | 25 °C | not applicable | A different risk entirely; hydrolysis proceeds |
A liquefied pack on arrival is the expected outcome rather than evidence of a problem. A single-use logger, not a heavier pack, is what turns this from speculation into a record.
More usefully, a seizure notice, where one is issued, is a formal document with a stated basis and a response deadline. It is worth reading carefully and, if the amount matters, worth advice.
A false declaration is a separate offence in every regime and is never the right response to a query.
Ask how the consignment will be described before you order. It is the variable that matters.