The honest answer is that a liquefied cold pack on arrival is expected rather than alarming.
Anything shipped in solution is a genuinely different risk, because hydrolysis and deamidation proceed in the aqueous phase and are strongly temperature-dependent.
Stated carefully, asking a supplier to hold a shipment during a heatwave is a reasonable request that the better ones honour, and it costs a week rather than an order.
Solid-state stability of lyophilised peptides at ambient is well documented in formulation studies, with residual moisture as the dominant variable.
A cold pack that arrived hard tells you about the last day of transit and nothing about the first eleven.
Ask for a hold during a heatwave. The better suppliers agree without being pushed.
edited 27 Nov 2024 by lane_transit — reworded for clarity after a comment