Start with the physical state, because it changes the answer completely and is the first thing to establish.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
Mechanically, that is the argument for shipping lyophilised rather than for shipping colder. A dry powder with low residual moisture is stable at ambient for months; the pathways that matter need water.
Arrhenius kinetics predict approximately a doubling of degradation rate per ten-degree rise and are the standard basis for cold-chain design.
Reconstituted material has a genuine cold-chain requirement and it starts the moment water is added.
A liquefied pack is expected. It is not evidence of a problem.
edited 1 Jan 2025 by charge_state_3 — tightened the wording; no substantive change
8Is there a reason to prefer minus eighty here, or is minus twenty genuinely enough? – m_haraldsen 7 months ago add a comment