Accepted answer
Answer first: how the consignment is described on the declaration determines how it is treated, and that is a supplier decision you can ask about before ordering.
Most holds are documentation queries: an incomplete description, a missing value, an unclear commodity code. They generate a request for information and resolve when it is supplied.
What a cold pack actually holds, and for how long
| Packing | Ambient | Time below 10 °C | What that means on a 12-day lane |
|---|
| One phase-change pack, thin-walled box | 25 °C | 1–2 days | At ambient for roughly ten of the twelve |
| One phase-change pack, thin-walled box | 35 °C | under 1 day | At ambient for essentially the whole lane |
| Two packs, insulated liner | 25 °C | 2–3 days | Buys a day; does not change the conclusion |
| Lyophilised solid, no pack | 25 °C | not applicable | Dry powder is chemically stable at ambient |
| Anything in solution | 25 °C | not applicable | A different risk entirely; hydrolysis proceeds |
A liquefied pack on arrival is the expected outcome rather than evidence of a problem. A single-use logger, not a heavier pack, is what turns this from speculation into a record.
A seizure notice, where one is issued, is a formal document with a stated basis and a response deadline. It is worth reading carefully and, if the amount matters, worth advice.
Seizure procedures include a stated basis and a defined response period in most regimes, which is why the notice itself is the important document.
Ask how the consignment will be described before you order. It is the variable that matters.
4Two orders on the same lane a fortnight apart: nine days and fifteen. The variance is the story. – sian_llewellyn 2 months ago 5Confirming that a parcel sitting at a facility for six days moved the moment the paperwork was queried and answered. – marcus_thorbjorn 4 months ago add a comment