Start with the seal, the stopper and the label, in that order, and then look at the contents against a light and a dark background.
Confirm the lot code is physically on the vial and legible, and that it matches the certificate and the invoice. A code on the box only ties a certificate to a box.
Lot traceability to the primary container rather than to secondary packaging is a basic requirement of any documentation system worth the name.
Do not open a vial you intend to return or claim on; photograph it sealed first.
Photograph anything unexpected before touching it further.
edited 2 May 2026 by label_claim — removed a claim I could not source