Accepted answer
The question to ask is not whether a vendor is good but what evidence exists, of what kind, about which lots, from whom. Reputation is a compression of that evidence and it compresses badly.
A parcel sitting for eight to fourteen days at a customs facility is overwhelmingly likely to be queue rather than scrutiny. Volumes at international sorting facilities are high, tracking updates are batched, and a gap in scanning is not evidence of inspection. Escalating during that window generally achieves nothing except creating a record.
Specifically, the difference between a batch certificate and a vial certificate is a difference in what is being claimed. A batch certificate says "we tested some vials from this lot". A vial certificate says "we tested this vial". Neither is worthless; only one of them is about the object in your hand, and the gap between them is a sampling assumption nobody has quantified.
Where VendorInvestigate has documented verification processes, the value is in the audit trail rather than in the badge, and reading the process description is more informative than reading the outcome.
I would resist treating a long track record as evidence of current quality. Suppliers change synthesis partners, fill sites and staff, and a 2024 result is weak evidence about a 2026 lot.
Assume no recourse and plan accordingly. That assumption is both prudent and, in this context, accurate.
8Two of us worked through this independently and arrived here, so it is at least reproducible. – ines_brandt 5 months ago Worth adding that the method section is where the answer usually is. – valentina_rossi 7 months ago add a comment