Accepted answer
The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
That is the argument for shipping lyophilised rather than for shipping colder. A dry powder with low residual moisture is stable at ambient for months; the pathways that matter need water.
Concretely, a single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
Arrhenius kinetics predict approximately a doubling of degradation rate per ten-degree rise and are the standard basis for cold-chain design.
Nothing here is medical advice, and research-use compounds are not approved for human use.
Solutions are a different question and deserve the worry the solids get.
edited 28 Feb 2025 by ines_brandt — updated for the 2026 guidance change