The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
The underlying point is that asking a supplier to hold a shipment during a heatwave is reasonable and the better ones agree; the cost is a week and the benefit is a shorter warm exposure for anything in solution.
Arrhenius kinetics predict approximately a doubling of degradation rate per ten-degree rise and are the standard basis for cold-chain design.
Reconstituted material has a genuine cold-chain requirement and it starts the moment water is added.
Solutions are a different question and deserve the worry the solids get.