Answering this needs the transit duration and the ambient temperature, and then the arithmetic is straightforward.
A pack that arrived hard tells you about the last day of transit only, since it will have melted and, if the ambient dropped, partially refrozen.
Phase-change pack hold time is a function of mass, latent heat and insulation, and published figures for small parcels are on the order of one to two days.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
A liquefied pack is expected. It is not evidence of a problem.
edited 10 Feb 2026 by ivo_paunovic — added a caveat about sampling